If you cannot find the answer you are looking for below, please reach out to us via contact@maison-kayser.com.hk, we will try our best to get back to you within two business days.

Can I order online?
Yes, you can order online here.

Do you have a Loyalty Programme?
Yes, we do. Please find the form to join our Maison Kayser family here.

How to earn points?
As a member, you will be entitled to earn 1 point in our retail outlets when you spend above $25 in a single receipt and 2 points if your purchase exceeds $100.
Points accumulated may be exchanged for dollar discounts on future bills. Get $25 off your bill every 10 points accumulated. 

Where can I see the sum of my loyalty points?
You can view how many points you have earned by looking at your cashier receipt.

Can I earn loyalty points with my online order?
Unfortunately, we cannot integrate online orders with loyalty rewards, points can only be accumulated on physical purchases at our shops.

Do you have a Catering Menu?
Please have a look at our Catering Menu here.

Do you have Lunch Menu?
Find our Lunch Menu here, it is available for pick up or delivery.

Do you provide Gift Voucher?
Yes, you can order it online here.
A voucher is valid for one year from the date of purchase and it is applicable for use in these stores.

Which shops can I pick up my order from?
Please find the list of pick-up locations here, these can be selected during checkout.

What time can I pick-up my order?
Pick-ups are from 8:00am in the morning until closing time of that specific shop. Please select the time slot preferred during check out.

What time can you deliver?
Deliveries are from 8:00am until 3:30pm. Please select the time slot preferred during checkout.

Do you provide delivery service?
Yes, we do. Please find below our delivery fees:
$100 per HK Island location, free delivery on orders above $800.
$200 per Kowloon location, free delivery on orders above $2,000.
Please send your enquiry to sales@maison-kayser.com.hk regarding deliveries to N.T.

How many days in advance should I place my order?
Orders can be placed 1 day prior to pick-up/delivery before 4.00pm.
Catering or bulk orders are to be discussed separately depending on the desired quantity. Please send your email to sales@maison-kayser.com.hk for further inquiry.

Can I cancel my order?
Cancellations can be made with 1 day notice prior to pick-up/delivery before 2pm.
Catering and bulk order cancellation are to be discussed separately. Please forward your order confirmation email to sales@maison-kayser.com.hk for further inquiry.

When will I get my refund?
It could take up to 10 working days to reflect the amount into your bank account.

Do you provide cutlery with the order?
Yes, we do it upon request. Please tick the checkbox during checkout.
Basic cutlery includes spoon, fork, knife, and napkin (no plate).

Can you pack cakes individually?
Cakes can be packed individually upon request with an additional cost of $2.5/cake.
Email to sales@maison-kayser.com.hk for further inquiry.

Can you pack cookies individually?
Cookies can be packed individually upon request with an additional charge of $1.5/cookie.
Email to sales@maison-kayser.com.hk for further inquiry.

Can you pack sandwiches individually?
Sandwiches from here are individually wrapped.
Sandwiches from our catering menu are presented in our tailored tray.

Can you pack Mini Tarts individually?

Unfortunately, we do not have individual packaging material for Mini Tarts.

Can I order only 2 flavours of Mini Tart? Can I change the quantity per box?
Mini Tarts flavours and quantities are not changeable.

What is the size of Mini Tart?
4.1 cm in diameter.

Can you pack Mini Quiche individually?
Unfortunately, we do not have individual packaging material for Mini Quiche.

Can I order a specific quantity of Mini Quiche per box?
Mini Quiche quantities are not changeable.

What is the size of Mini Quiche?
4.6 cm in diameter.